Refund policy

Last Updated: 08/20/2026

Thank you for shopping with Mavlov. We want you to be completely satisfied with your purchase. Please read our Returns and Refunds Policy carefully to understand your rights and the conditions for returning products and receiving refunds.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags, packaging, and accessories included.

  • Be returned with proof of purchase, such as your order number or receipt.

  • Not fall under any of the non-returnable categories listed below.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Personalized or custom-made products.

  • Gift cards.

  • Digital products or downloadable content that has already been accessed or downloaded.

  • Perishable goods.

  • Items marked as final sale or non-returnable.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

Note: Please check the product description before purchasing, as additional item-specific return restrictions may apply.

3. How to Request a Return

To start a return, please contact us at themavlov@gmail.com within the applicable return period.

Please provide:

  • Your full name.

  • Order number.

  • The item(s) you wish to return.

  • The reason for the return.

  • Photos of the item if it is damaged, defective, or incorrect.

Once your request is reviewed, we will provide instructions for returning the item, if your return is approved.

Please do not send items back without first contacting us, unless we specifically instruct you to do so.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

Where possible, please include clear photos or videos showing the issue. We will review your request and may offer one of the following solutions:

  • A replacement item.

  • A refund.

  • Store credit.

  • Another appropriate resolution.

5. Return Shipping Costs

Free returns:
We provide free return shipping for eligible returns. Return instructions and, where applicable, a prepaid shipping label will be provided after your return request is approved.

Conditional:
Return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part, including a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days after approval.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

Original shipping fees, delivery charges, gift wrapping fees, and other non-product service charges are non-refundable, unless the return is due to our error or a defective/incorrect item.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at themavlov@gmail.com.

We can only cancel orders that have not yet been processed or shipped. Once an order has been shipped, it may need to be handled as a return in accordance with this policy.

8. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the eligible product in accordance with this policy and place a new order.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

  1. Check your bank account or payment method.

  2. Contact your card issuer, bank, or payment provider.

  3. Allow additional processing time if advised by your payment provider.

If you have completed these steps and still have not received your refund, please contact us at themavlov@gmail.com with your order number.

10. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Store Name: Mavlov
Email: themavlov@gmail.com

Thank you for shopping with Mavlov.