Contact information

We'd love to hear from you! Whether you have a question about an order, need help with a product, or simply want to get in touch, our team is here to help.

Get in Touch

Store Name: Mavlov

Customer Support Email: themavlov@gmail.com

Business Hours: Monday–Friday

Response Time:
We aim to respond to all customer inquiries within 24–48 business hours.

Customer Support

For assistance with any of the following, please contact our support team:

  • Questions about products

  • Order status and tracking

  • Shipping and delivery

  • Returns and refunds

  • Exchanges or replacements

  • Payment-related questions

  • Account assistance

  • General inquiries

When contacting us about an existing order, please include your order number to help us assist you more quickly.

Send Us a Message

You can contact us by email at themavlov@gmail.com or use the contact form available on our website.

Please include the following information where applicable:

  • Your name

  • Email address

  • Order number

  • Subject of your inquiry

  • Details of your question or issue

Our team will review your request and get back to you as soon as possible.

Order and Shipping Inquiries

For questions about an existing order, please provide:

  • Your full name

  • Order number

  • Email address used for the purchase

For shipping or delivery issues, please also include:

  • Tracking number, if available

  • Description of the issue

  • Photos of the package or item, if relevant

Returns and Refunds

If you need assistance with a return or refund, please contact us at themavlov@gmail.com before sending any items back.

For more information, please review our https://mavlov.com/policies/refund-policy.

Thank you for choosing Mavlov. We appreciate your business and look forward to assisting you!